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Returns Policy

Returns on Products Purchased from our Webstore

Please email us for permission to return goods purchased from our webstore prior to returning the goods to us. Include details of the transaction and the reason why you wish to return the goods. We will then reply to you with permission and instructions for returning the goods should we choose to accept your request.

If you wish to return the goods in person to the Gordon Harris store from which they were sent to you, you must take with you the emailed permission to return the goods and a copy of the emailed order confirmation/invoice.

We will accept return of merchandise ONLY IF IN SALEABLE CONDITION and your request is within 14 days of receipt of the goods.

Goods returned which are not faulty or incorrectly supplied may be exchanged at our discretion but not refunded. For these items the cost of return shipping shall be the responsibility of the customer.

For goods returned because of a manufacturers fault we will meet our obligations under the Consumer Guarantees Act. Faulty goods will be replaced or repaired in the first instance or refunded if no replacement or suitable exchange is available.

If goods are incorrectly supplied we will arrange return of the incorrect goods and supply the correct goods in exchange provided the incorrect goods are received back by us in the same condition they were sent.

If your product has been damaged during delivery please keep the packaging in which the product was delivered in case the courier company needs to inspect it or we request a photo to be sent. Please contact us for further instructions and we will do our best to resolve the problem as soon as possible.

If we have agreed to a refund we will do so in the same way the purchase was paid for. If you have paid by credit card the refund will be credited back to your card. If you have purchased on a company account then a credit will be issued to your account.

Prices, GST and Sales Taxes

All prices displayed are in New Zealand dollars and include GST.

Prices are subject to change without notice. Prices are fixed once your order is confirmed. In the rare event of a pricing error we will notify you by email before your payment is completed.

Prices include GST which we are required to automatically charge and withhold for orders to be delivered to addresses within New Zealand. Each customer shall be solely responsible for all sales taxes, or other taxes, on orders shipped to any other country.