Please fill out the below form to apply for a return and ensure it is inline with our returns policy below. An order number and reason for return are required fields to submit this form. We will then get back to you and request further information if required. If the return does meet the requirements under our return policy, we reserve the right to deny your return request.

If you wish to return the goods in person to the Gordon Harris store from which they were sent to you, you must take with you the emailed permission to return the goods and a copy of the emailed order confirmation/invoice.

We will accept return of merchandise ONLY IF IN SALEABLE CONDITION and your request is within 30 days of receipt of the goods.

Goods returned which are not faulty or incorrectly supplied may be exchanged at our discretion but not refunded. For these items the cost of return shipping shall be the responsibility of the customer.

For goods returned because of a manufacturers fault we will meet our obligations under the Consumer Guarantees Act. Faulty goods will be replaced or repaired in the first instance or refunded if no replacement or suitable exchange is available.

If goods are incorrectly supplied we will arrange return of the incorrect goods and supply the correct goods in exchange provided the incorrect goods are received back by us in the same condition they were sent.

If your product has been damaged during delivery please keep the packaging in which the product was delivered in case the courier company needs to inspect it or we request a photo to be sent. Please contact us for further instructions and we will do our best to resolve the problem as soon as possible.

If we have agreed to a refund we will do so in the same way the purchase was paid for. Original payment by credit card, the refund will be credited back to your original card. Original payment by bank deposit, we will refund your bank account. Original payment with Afterpay we will refund your Afterpay account. If you have purchased on a company account, a credit will be issued to your company account.